Business Process & Workflow Automation
Replace spreadsheets and manual handoffs with automated, trackable workflows.
Open to freelance projects
I build internal platforms and AI assistants that replace spreadsheets and scattered chats with one workspace — for support and merchant-services teams.
Kirill Bezmelnitsin
Business Automation & AI Integration Specialist
Almaty, Kazakhstan
What I do
AI Tools & Assistants
Practical AI-powered assistants and chatbots that work with your data, permissions and approvals.
Internal Tools & Dashboards
One workspace for your team: portals, dashboards and reports built around how the work really happens.
API & Google Workspace Integrations
Connect the tools your team already uses — Sheets, Slack, CRM, data warehouse — into one reliable flow.
Selected projects
See all
Experience
Oct 2026 — Present
Business Automation & AI Integration Specialist
Freelance
I help businesses simplify operations, automate repetitive tasks and build smarter workflows with AI: process and workflow automation, AI-powered tools and chatbots, API integrations, Google Workspace automation, internal tools and dashboards.
AutomationAIAPIsGoogle WorkspaceInternal tools
Mar 2026 — Present
Merchant Services Associate
Wolt | DoorDash
Directly Responsible Individual for several operational initiatives across the Wolt platform: debt collection, Special Hours, rejection-rate analysis, VIP merchant communications and reporting. I build internal tools, dashboards and workflow automations, and contribute to process design, access management and the operational platforms used by support teams.
LookerSnowflakeSlackFreshserviceGitHubLow-codeGoogle Workspace
Mar 2025 — Feb 2026
Senior Support Associate
Wolt
Resolved complex requests from customers, couriers and restaurant partners, found root causes to prevent repeat contacts, and trained and mentored new team members to raise overall support quality.
SupportMentoringGuruSlack
Jan 2025 — Feb 2026
Monitor Role (Shift Lead stand-in)
Wolt
Led the team in the Shift Lead’s absence, analysed the causes of order delays, decided on delivery-radius changes and city closures with written justification, and trained colleagues in order and city-dynamics analysis.
OperationsAnalysisLeadership
Nov 2024 — Feb 2026
Trainer
Wolt
Trained new support colleagues: clear presentation, live feedback and conflict resolution, with an engaging, friendly style.
TrainingCoaching
Apr 2024 — Mar 2025
Support Associate
Wolt
Handled about 12,000 chats within six months while meeting team KPIs. Joined as a Junior Support Associate in January 2024 and hit personal KPIs in two months; also worked as a Restaurant Monitor (menus, venue settings, tablets, partner terms).
Customer supportMenusMerchant tools